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dents to the box/inadequate packaging?

Forums/ The 7th Continent/ Equipment and After Sales5 posts
64x64
Posted
#1
Some 18 months after backing the 2nd Kickstarter campaign, my reward finally showed up. To say I've been looking forward to receiving my purchase would be an understatement, so you can imagine my disappointment when I opened the package to find my base edition box was quite dented on one corner. The outer packaging that the boxes came in looked pretty rough as well. As much as it pains me to think I would have to further delay getting my reward, is there any way I could return my copy and have a new copy sent to me that's undamaged? I haven't removed the cellophane and all the original packaging is still in the box.

64x64
Posted
#2
Mine is similar damaged, but I didn’t cared enough to complain
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64x64
Posted - Edited
#3
If any of the mods here have a look at this:

all I really care about is that the outside of the box is dented...so if it would be easier/less costly for you guys to just send me a new, empty box, I'll gladly take out the contents of the one you sent and mail it back
64x64
Posted
#4
Hello,
I moved your topic in the After-sales section of the forum.
Anyway, you must use this form to obtain a official answer.

Sorry for this first bad curse...
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64x64
Posted
#5
Mine is in a bit worse shape, but it's only a box to hold the cards. To each their own though, just happy I get to play now
Forums/ The 7th Continent/ Equipment and After Sales5 posts
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